Shipping, Returns & Refunds Policies
We ship most orders via ground delivery within the United Kingdom.
We strive to process and ship within 3 to 5 business days of your order. To provide you with the best customer service possible, we try to maintain sufficient inventory to readily fill your requests. If your order is experiencing a delay, we will contact you via email to let you know our best estimate of when you will receive it. Of course, your credit card will not be charged until your product is shipped.
Returns and Exchanges
We gladly accept returns or exchanges within 14 days from the date we ship it to you. Please email us at support at totaltonetraining.com and include your order number in the subject line. In the body of the email please list the items you are returning or exchanging and your reason. We will issue you a Return Authorisation Code. You may use any courier service. Carefully package your item to avoid damage. We encourage you to purchase insurance on your return package as we cannot accept damaged goods unless it is the reason stated in your issued Return Authorisation Code. Once we have received and inspected your returned item(s), we will credit your card for the full amount of your purchase less the cost of shipping.
If you have any issues please email us at firstname.lastname@example.org or call us on 0203 105 1095
Please include a copy of your original invoice (you would have received this by email) along with your Return Authorisation Code and mail it to the address provided to you in the return email we sent you.
Payment Information and Credit Card Security
We gladly accept Visa, MasterCard and American Express. Our secured socket layer (ssl) uses the latest, industry-standard 256-bit encryption technology to ensure that your personal information (especially your name, address and credit card number) remains secure. Look for” https:// “ in the address bar of your browser when you checkout – the ‘s’ stands for ‘secure’. Our security certificate can be viewed by double-clicking the small key icon at the bottom of your browser window.
We do not store your credit card number, your email address or any other personal information in a database for resale to any third party.
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